GENERAL QUESTIONS
-
What is PornFlix.Ca and how does the service work?
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How much is your service?
-
What is
required to sign up?
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How do I find a movie?
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How do I rent a movie?
-
How long can I keep a movie?
-
How many movies can I check out at
once?
-
What about availability?
-
What if I receive a disc and it's
physically damaged?
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How do I cancel my account?
SHIPPING QUESTIONS
-
How do I receive my movies?
-
How long will it take to get
my movies?
-
I am staying at a hotel. Can
the movies be delivered there?
-
Are there any places you won't
ship to?
-
Will "PornFlix.Ca" show up on the
packaging?
BILLING QUESTIONS
-
Do you have access to my
credit card number?
-
What day of the month will I
get billed?
-
Can I pay with a check or be
billed in the mail?
-
Will "PornFlix.Ca" show
up on my credit card statement?
FLIX-LIST©
QUESTIONS
-
What is the Flix-List© and how does it work?
-
A movie vanished from
my Flix-List© &
isn't on the site
anymore! Where is it?
GENERAL
1. What is PornFlix.Ca and how does the service work?
PornFlix offers a
unique service where you can rent an unlimited number of
adult DVD's for one low monthly price. You browse
through our movie selection and pick the movies you'd
like to see and add them to a queue called the
Flix-List©. You'll then receive your selected movies (1,
2, 3, 4, or 5 at a time) depending on your plan. We
include a postage-paid envelope, so once you're finished
watching your selections, just drop the discs in any
mailbox. When we receive your returned movie(s), we'll
ship your next selections.
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2. How much is your service?
-
1 DVD at a time - $14.99
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2 DVDS at a time - $19.99
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3 DVDS at a time - $24.99
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4 DVDS at a time - $29.99
-
5 DVDS at a time - $34.99
For more details on plans and
pricing, please click
here.
There are no other hidden costs or fees. You may
change your plan at any time. If you choose to upgrade,
you will only be billed the difference in plans. If you
choose to downgrade or cancel your plan, you will not
receive a refund for the partially used month.
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3.
What is
required to sign up?
All you need to do to sign up is
fill out our simple registration form and pay through PayPa©l. Using PayPal©, we can assure
you that your credit card information is kept completely
confidential and away from prying eyes.
If you don't already have a PayPal© account, getting one
is as easy as filling out a quick form after you have
selected your monthly plan, or
to register for a PayPal© account, please click
here.
Paypal©
is owned by Ebay©.
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4.
How do I find a movie?
Finding movies will be a breeze using
our search engine. You can enter criteria in the search
field, and our engine will search for a title,
performer, or director to match your criteria.
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5. How do I rent a movie?
Once you've searched through our
movies and found one you'd like to watch, just click the
RENT button next to the title and it will automatically
be added to your Flix-List©. It's as simple as
that.
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6. How long can I keep a movie?
You can keep a movie as long as you'd
like without any late fees or any other hidden charges.
But remember...The sooner you finish with a movie and
send it back, the sooner you get your next movie off
your Flix-List© line up.
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7.
How many movies can I
rent at
once?
The amount of movies you can check
out at once all depends on your plan (1, 2, 3, 4, or 5).
For example, if you signed up for the three movie plan,
you can have three movies at once. When you return one
movie back, we send out the first available movie from
your Flix-List©. If you choose to send back two
movies, then we send out two more from your list...and
so forth.
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8.
What about the availability?
One of our goal at PornFlix is to
make sure there is a large supply of DVD's available.
To ensure this, we have new movies coming in all the
time, so there is no need to worry that your going to
run out of unwatched movies to rent. Also, if you
know of a specific title you'd like us to carry, please
suggest it on our
Contact page.
If there is a movie at the top of
your Flix-List© and is scheduled to be shipped out, but
hasn't been returned yet, we will wait until the very
end of the day to see if that movie was returned and is
available. Although we try our best to get the
movies at the top of your Flix-List© out to you,
sometimes the movies are just unavailable. To
ensure you have the maximum number of movies available
to you at all times, please try and have your Flix-List©
filled with at least 15 movies at all times.
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9.
What if I receive a
DVD and it's
physically damaged?
So long as we don't have a record of
several damaged discs coming back from you, you don't
need to worry about it. Mistakes happen.
Just submit a damage report on our Contact page and send
us back the damaged disc. When we receive it,
we'll send you a new one.
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10.
How do I cancel my account?
Cancellation is as simple as visiting
our
Contact page. Just
select "Cancellation" in the drop down list and let us
know you want to cancel in the message field.
Since each customer's feedback is important to us, we
would appreciate it if you could mention why you chose
to cancel your account.
Cancellations are subject to the Service Terms and
Conditions as outlined below:
-
Subscriber may cancel online anytime.
-
Cancellations take effect
immediately. No refunds or credits will be given for
partial months of use.
-
All rented movies must be returned to
PornFlix within 1 week of cancellation.
-
After cancellation, any unreturned
rentals will be subject to standard PornFlix restocking
fees based on the manufacturer's suggested retail price
for the DVD.
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SHIPPING
1.
How do I receive my movies?
You will receive your movies
through the mail in a discreet envelope. The
envelope contains the movie and another prepaid envelope
so that you can return the movie.
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2.
How long will it take to get
my movies?
We try our best to have movies
shipped out and sent to you as soon as possible.
Most of our movies arrive within 1-4 days. Please
keep in mind that orders received on Sundays or holidays
can't be processed until the following business day.
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3.
I am staying at a hotel. Can
the movies be delivered there?
Due to many losses, we feel it is
in our best interest not to ship to hotels or other such
transitional addresses.
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4.
Are there any places you won't
ship to?
Currently, we ship to anywhere in
Canada except the territories. We are presently working
on shipping to the US.
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5.
Will "PornFlix.Ca" show up on the
packaging?
No! Discretion is very important
to us and to our customers. Your movies will arrive in
basic packaging with a return address and the name of
our company "NEV INC".
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BILLING
1.
Do you have access to my
credit card number?
No! This site does not have any access to
your credit card information. That is all taken
care of by PayPal©. This way, your credit card
information is ensured complete privacy and security.
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2.
What day of the month will I
get billed?
Your flat monthly membership fee
(plus tax) is automatically billed on the monthly
anniversary of your first charge. So if you signed up on
the 14th of the month, your next charge will be on the
14th of the following month.
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3.
Can I pay with a check or be
billed in the mail?
Yes we do accept checks.
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4.
Will "PornFlix.Ca" show
up on my credit card statement?
Again, since Discretion is very
important, no sign of "PornFlix" will show up on your
credit card statement either.
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FLIX-LIST©
1.
What is the Flix-List© and how does it work?
The Flix-List© is an ordered list
of movies you would like to rent. This list will grow
with as many movies as you put into it, so the more
movies you have in your Flix-List© the greater the
likelihood that you will always have the full number of
discs (according to your pricing plan) in your
possession.
Movies will be sent to you according to rank and
availability. The number one slot will always have
priority over the number two slot in your Flix-List©. If
number one happens to be unavailable, we'll get you
number two... and so on. The order of your Flix-List©
will determine which movies get shipped out to you
first.
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2.
A movie vanished from
my Flix-List© & isn't on the site
anymore! Where is it?
Occasionally we'll have to remove
a title from our selection that is no longer available
to rent. This is due to either a high breakage rate, or
because it is out of print from the studio. We apologize
for any inconvenience this may have caused. If you need
assistance finding a replacement title, please contact
our customer support on our
Contact page and they'd
be glad to assist you.
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